CARNEGIE MELLON UNIVERSITY FAQ
Where will the photographers be at my ceremony?
We are situated in the Foyer at the Town Hall. Signage will be displayed on the day for your convenience.
What sort of photographs will be taken?
Studio Portraits On the day of your ceremony we will have portrait studios set up to take your photos. Whether you require an individual portrait or unlimited extra poses (photographs) with family & friends, GFP Graduations provide an extensive range of packages or single photographs for you to choose from. Click here to view our package options.
Ceremony Presentation All graduates will also be photographed at the point of handshake. These photographs can be viewed and orders placed via our web site at www.gfp.com.au five days after your graduation ceremony.
How long will it take to receive my order?
Please allow 10-15 working days for delivery in Australia, and 15-20 working days for international delivery. Any queries regarding the status of your order can be made by phoning our Customer Service Department on 1300 360 445 or by email at info@gfp.com.au. We guarantee speedy and safe delivery of your photographic products. Therefore should your order be damaged in any way please telephone our Customer Service Department for immediate resolution.
What time will the photographers start?
Photography will commence 1.5 to 2 hours prior to the ceremony time. Once you are gowned, proceed straight to our photography studios to have your individual and family photos taken.
Even if your parents and friends are not with you at this time, we recommend you register at our photography studios and have your individual portraits taken. Your family and friends photos can be taken after the ceremony. This helps in keeping waiting time to a minimum.
Do the photographers have to stop before the ceremony?
We need to cease photography prior to the ceremony to allow all graduates time to be seated. Our studios will reopen for photography immediately after the completion of the graduation ceremony.
If I don't come early, can I still have photos after the ceremony?
Photography will recommence immediately after the completion of the ceremony.
I have to leave before the ceremony finishes, can I have them done during the ceremony?
To respect the University & its Graduates, we are unable to conduct business during the ceremony. We suggest that you arrive as early as you can before the ceremony or have your photographs taken at Gown Collection.
I want to be early and have my photographs before the ceremony, but I don't have my certificate?
We will provide a suitable university scroll for this purpose.
Do I need to register my interest or make a booking?
No bookings are required, as we understand that graduates need to be flexible. Simply proceed to our studios before or after the ceremony.
Do you have staff to help me with my regalia?
Our staff will present your gown, colours and/or mortar board correctly. Small hand mirrors are available upon request to ensure you are happy with your appearance!
I have a large family, can they be included?
We actively encourage you to include family and friends in your portrait sitting.
What if I am returning overseas straight after the ceremony?
We will send your photographs to your overseas address. Postage charges of $15 is payable on the day. Please allow 21 days delivery.
I don't want to have photographs at my ceremony, can I come to the studio?
Yes our local studios are available for this purpose. Bookings are essential and a sitting fee of $40 will apply. Please ring customer service on 1300 360 445 to find the nearest studio.
Can you explain the photographic packages?
The full range of our studio portrait packages can be viewed here.
Is a Login required to view my stage photos?
No loging is required top view presentation images online. Loging details are only required to view studio portraits.
What if I am unhappy with my photos?
Our Quality Control Division chooses the best image for your package, however should there be a technical problem or an issue regarding the image chosen, please contact us to discuss your query. We will happily organise a complimentary studio re-shoot should you be unhappy with the photographic quality of any of your portraits.
